Andrew Cook, assistant manager, Utrecht Art Supplies

Browsers & Shoppers

Retailers check consumers' pulse with social media

As shopkeepers have done for thousands of years, Andrew Cook talks with his customers about what he ought to carry at the Utrecht Art Supplies store on Howe Avenue. The difference is that Cook, Utrecht’s assistant manager, holds the conversations on Facebook. The store had nearly 800 fans as of late November.

Dec 1, 2009 Robert Celaschi
(Shutterstock)

Missing Moms

Can an employer require employees to return after maternity leave?

I run a small business. Twice in the past two years, I’ve had employees quit directly after taking maternity leave. Prior to their departures, it was understood that they would return to work. This has caused understandable upheaval in the office. What questions, if any, can I ask employees taking maternity or paternity leave? Can I require them to come back to work in order to take the leave? Are there any options for me to avoid this happening in the future?

Dec 8, 2014 Coral Henning
Illustrated by Zuza Hicks with elements from Shutterstock

On the Cover: Web of Thieves

Big-name cyberattacks make headlines, but smaller businesses have more to lose.

In cyberattacks against multimillion-dollar companies, computer criminals break in and steal personal information from millions of customers. Though there will be big losses and maybe a high-profile resignation, the reality is, these retail giants will live to sell another day. But the stories that won’t make the front pages involve the most frequent targets, whose survival isn’t guaranteed: small businesses.

Nov 18, 2014 Russell Nichols
(shutterstock)

Stop, Drop, Open Up Shop

The region’s new Small Business Development Center sends a clear message: We want YOU for the Capital Region

Existing business expansion is the single biggest source of job creation in the United States, accounting for nearly two-thirds of new jobs nationally, according to the Bureau of Labor Statistics. That’s why the Sacramento Metropolitan Chamber of Commerce is bolstering small businesses by kicking off a one-stop shop for regional employers looking to grow and expand.

Nov 17, 2014 John Blomster
(Illustrated by Zuza Hicks with elements from Shutterstock)

Bank Role

3 ways financial institutions can safeguard against cyberattacks

Compared to other industries, banks operate from a unique position, in that they have to focus intently on their own security, but also make sure their clients have the knowledge and tools to protect against computer criminals. Providing that protection usually comes down to a matter of security versus convenience.

Nov 13, 2014 Russell Nichols