What do you do when an intern isn’t working out? Well, with an employee, you’d probably put them on a performance improvement plan and tell them to shape up or ship out. But should you be so harsh with the intern? The answer: Yes, with caution.

People often neglect the HR aspects of their jobs, even failing to take these tasks seriously. From one HR pro to another, Evil HR Lady tells how to rally employees and coax leadership onboard — and when to let it go. 

A newcomer inquires how to get ahead and advance in their field. Evil HR Lady offers advice for how to become valuable to coworkers and bosses, and how to identify a mentor.

People get promoted to management roles because they are good at doing the work, but managing the work is nothing like doing the work, Evil HR Lady says. Here are three things new managers should know.

A manager who follows the adage ”praise in public, punish in private” is finding that employees are starting to feel singled out for their bad behavior. Evil HR Lady offers some advice on how and when to dole out feedback.

When an employee has a PTSD episode in the break room, an employer wonders if and how to offer help. Evil HR Lady advises how to verify a disability and reviews issues of accommodation and confidentiality.

As a human resources professional, you can’t eradicate people’s racist thoughts. But, Evil HR Lady asserts, you can change the company culture so people know that they cannot get away with harassment.

The customer is not always right — and is sometimes profoundly wrong. Evil HR Lady presents the moral and legal obligations employers have to their employees if a customer harasses them.

HR people often advise victims of harassment to “just document everything!” without explaining how to go about it. Here’s a quick guide to what you need to do when you’re documenting harassment.