(iStock)

Dilemma of the Month: When a Personal Matter Gets Professional

The less you trust your boss, the more honest you need to be

I am an exempt employee and have been working at my company for just under three years. I recently had a serious medical issue that required me to terminate a pregnancy for my own health. I’ve now had three doctor visits in comparatively short succession, and my supervisor is asking why. Since this is an incredibly personal matter, I’m wondering how much I am required to disclose?

Mar 3, 2016 Suzanne Lucas

The Masked Agitator

Don’t let toxic employees manipulate you into poor leadership

Toxic people don’t lack insight into their behavior — they lack motivation to change it. Instead, they spend their time gaming bosses, employees and jobs to their own advantage and the detriment of others. Leaders need to deal with them as soon as a problem arises with clear communication and accountability measures. If the bad behavior persists, they need to go.

Feb 15, 2016 Tania Fowler

Getting it Right, Right Away

Without a clear onboarding process, you risk losing new business

Sales and marketing can feel like a never ending marathon — as soon as you reach the finish line with one lead, there’s another sale to close. Even when all your hard work results in new sales, many businesses fumble when they pass the baton to engaging and welcoming the new client. The lack of a solid onboarding strategy can result in a rocky start to your relationship with clients, increased requests for refunds and decreased confidence in your business.

Jan 29, 2016 Kelly Azevedo