Chris Pumphrey, an Act! Certified Consultant with more than 30 years of experience, partners with clients in Sacramento and beyond to elevate and optimize their Act!-based business platforms. The Act! customer relationship management (CRM) application is used by more than 3 million people in the U.S. and is a powerful, comprehensive tool that drives sales and marketing campaigns and tracks and manages relationships for businesses of all sizes.

“From teaching a client how to use different Act! features and troubleshooting technical issues to mentoring clients on optimizing marketing automation and cleaning up unruly databases, I help clients with a variety of tasks,” says Pumphrey, owner of Act! Coaching LLC. “All of my clients have individual needs and I take great pride in providing personalized training, coaching and remote support.”

Pumphrey first started using Act! in 1988. He began consulting in 2001 and is celebrating a significant milestone this year — 20 years in business. He boasts clients from a wide variety of industries including sales, finance, technology, commercial real estate, manufacturing, marketing, publishing, member organizations and nonprofits.

“Like (with) most software, many users just scratch the surface, never fully benefiting from the power sitting dormant at their fingertips,” Pumphrey says. “When a CRM is customized for maximum benefit, that’s when a business will see impressive results.”

“Chris has proven to be a valuable resource and is always readily available,” says Kevin Randles, a commercial real estate executive and longtime client. “He is a great listener and always provides solutions unique to my situation. I don’t have to become a software expert because Chris provides me with the confidence that my systems can perform at their best.” 

“I work with people to help them get the most out of their software,” says Chris Pumphrey Act! Certified Consultant.

Act! is one of the leading CRMs and is known for being visual, intuitive and highly customizable. It also integrates with many applications to amplify a company’s email marketing, social media, quoting and accounting services. “A client once told me that patience is my superpower,” Pumphrey says, “but truly, I just enjoy helping people get the most value from Act!”