Show Them That You Care

10 ways to let your clients know you appreciate them

Of course we care about our clients, but are they feelin’ it? You may think you are doing a great job of appreciating clients, but consider this disconnect: According to a Harvard Management Update generated by Bain and Co., 80 percent of companies believe they deliver a superior customer experience, but only 8 percent of their customers agree. Obviously, it’s time to consider some appreciation tactics. 

Nov 23, 2015 Gordon Fowler
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Business Vacay

The millennial approach to business travel

According to a recent article, millennials are not frugal when it comes to company cash. Recent research shows that millennials spend more money on business trips than either gen X or baby boomers — on costly expenses ranging from flight upgrades to hotel room service.

Nov 17, 2015 Kiara Reed
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Investment in Higher Education is Essential to Regional Business Growth

For the first time since 2006, California’s governor and Legislature will provide the California State University the funding its Board of Trustees had sought for this academic year. Of course the level of funding does not approach what it was before the great recession, but it does provide an opportunity for the largest system of higher education in this state and country to meet the continued demand for education sought by thousands of potential students.  

Nov 20, 2015 Alex Gonzalez
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Carrying Student Debt? You May Be In for a Lot of Robo-Calls

In the past, debt collectors could autodial borrowers only on the phone number they provide in their loan agreements. The new rules could allow the companies to repeatedly call any phone number associated with a student loan borrower—including family members’ cell phones or any number once held by the debtor.

Nov 17, 2015 Natalie Kitroeff
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Machines Are Better Than Humans at Hiring the Best Employees

People want to believe they have good instincts, but when it comes to hiring, they can’t best a computer. Hiring managers select worse job candidates than the ones recommended by an algorithm, new research from the National Bureau of Economic Research finds.

Nov 20, 2015 Rebecca Greenfield
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Calpers Pushes Boards to Clear Room for the Young and Ethnic

The $294 billion California Public Employees’ Retirement System is taking aim at older, white men on corporate boards with a proposed policy aimed at adding more women, minorities and gays to key positions at the largest U.S. companies. Raymond, five years older than the bank’s recommended retirement age of 72, exemplifies that group.

Nov 13, 2015 Alison Vekshin
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California Bonds Lose Allure as AIG Stake Cut by Most Since 2010

The Golden State is losing its luster to municipal-bond buyers, such as American International Group and Principal Global Investors. Following a five-year run when California bonds outperformed the $3.7 trillion municipal market, investors are starting to retreat: They’re demanding the highest yields in 16 months to own the state’s 10-year securities instead of benchmark debt. The shift is threatening the rally ignited by a wave of good financial news that’s led to eight upgrades to its credit rating since the end of the recession.

Nov 12, 2015 Brian Chappatta and Romy Varghese