In an industry where customer service can make or break a business, Rehorn RV Collision Center has found its secret sauce in being family-owned and operated. The Sacramento-based RV repair specialist has been serving Northern California for over three decades, with a commitment to value and personalized care that sets them apart in the competitive market.

Bryan Rehorn, who founded the company in 1991, believes that being a family business allows them to have a unique approach to customer service. “We understand that the consumer dollar doesn’t go as far as it used to,” Rehorn says. “We provide a very niche service, but we still believe we can deliver an outstanding product at a great value.”

The company’s philosophy extends beyond just repairs. Education is a significant part of their service offering, with staff taking the time to explain maintenance needs and DIY tips to RV owners.

“We tailor our service to meet each customer’s needs and deadlines,” Rehorn’s daughter and COO Kaley explains. “We understand that most customers need our services because of a not-so-pleasant experience. We do our best to ensure every customer leaves our shop happy and feeling whole from their mishap.”

Honesty and integrity are at the core of Rehorn RV’s values. These principles are reflected in their interactions with customers, employees and each other. “We take great pride in the work that we do and we encourage our employees to do the same,” Rehorn says.

The family-run nature of the business allows for flexibility and a more personalized approach to both employee and customer needs. From offering flexible schedules to employees to expediting services for full-time RV residents, Rehorn RV goes the extra mile.

Their services range from standard body and paint work to diagnosing and repairing RV-specific systems like water heaters, generators and slide-outs. What sets them apart is their state-of-the-art 55-foot drive-through paint booth, one of the few in Northern California capable of handling larger RVs and high-end full body paint coaches.

In 2020, Rehorn RV expanded its offerings by opening an on-site RV parts store, further cementing its commitment to serving the RV community comprehensively.

As they look to the future, Rehorn RV remains committed to growing their services locally while maintaining the family-oriented approach that has been their hallmark for over 30 years. Rehorn plans to keep it all in the family, as Bryan looks to retirement and stepping away from the day-to-day operations, his daughter Kaley prepares to take over the company and continue to grow. In an era of corporate consolidation, Rehorn RV stands as a testament to the enduring value of family-owned businesses in specialized industries.